SHIPPING & RETURNS

SHIPPING POLICY

We ship your order from our little store in Singleton using Australia post. All of the shipping fees cover our packaging and postage. Every order will be shipped using standard parcel post.  

Small Box (3- 5 Business days) - $10.50 

Medium Box (3- 5 Business days) - $14.70

(this will be free if you spend over $150)

Large Box (3- 5 Business days) - $18.85

Extra Large Box (3- 5 Business days) - $23

​​RETURN & EXCHANGE POLICY​

Change of mind

Please choose items carefully as we do not provide refunds or exchanges for incorrect choice or change of mind for online purchases.

 

When are customers entitled to a refund?

When the product:

  • Has a fault that the customer did not know about at the time of purchase

  • Does not match the sample or description the customer was shown

  • Under these circumstances, customers may negotiate with staff so an appropriate solution is found such as repair, replacement or refund.

When are customers not entitled to a refund?

  • When they changed their mind about a product. This includes when a customer has found a cheaper product elsewhere, has bought a gift that is unsuitable, or their circumstances have changed and they no longer require the goods.

  • If they knew, or should have known about a fault when the goods were bought, for example as seconds.

  • If they are unable to prove from whom and when the item was purchased.

Proof of Purchase

Please note that all returns, refunds, exchanges or repair requests must be accompanied by any of the following Proof of Purchase documents:

  • Original Tax Receipt/Invoice

  • Bank statement showing transaction total and date of purchase

Please call or message the shop and explain why you are returning your item. you can also bring it into the store and return or exchange.