SHIPPING & RETURNS
SHIPPING POLICY
That Little Art Place Shipping Policy
Thank you for your order! We appreciate your business and want to ensure a smooth shipping process.
Order Processing Time
Please allow [number] business days for order processing. This time may vary during peak periods or for custom orders. You will receive a shipping confirmation email once your order has been shipped.
Shipping Methods and Costs
We offer [list of shipping methods, e.g., Standard, Express] within Australia. Shipping costs will be calculated at checkout based on your order total and delivery address.
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Free Shipping: We offer free shipping on orders over $200.
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Shipping Rates: For orders below $200, a shipping rate of will apply.
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Delivery Time
Estimated delivery times are 5-7 business days for standard shipping and 3-5 business days for Express Shipping. Please note that these are estimates and actual delivery times may vary depending on your location and unforeseen circumstances.
Shipping Address
Please ensure that your shipping address is correct and complete at checkout. We cannot be held responsible for orders shipped to incorrect addresses.
Tracking Information
Once your order has shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment on the carrier's website.
Shipping Restrictions
We currently ship within Australia only.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us within 30 days of the expected delivery date. We will work with the shipping carrier to resolve the issue.
Please note: We are not responsible for delays caused by customs or other unforeseen circumstances beyond our control.
If you have any questions about our shipping policy, please contact us on (02) 6572 1364
We appreciate your understanding and cooperation.
RETURN & EXCHANGE POLICY
That Little Art Place is committed to customer satisfaction. However, we understand that sometimes items may not meet your expectations.
Change of mind
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Generally, we do not offer refunds or exchanges for change of mind.
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Exceptions may apply to specific products or under certain circumstances. Please contact us for further information.
When are customers entitled to a refund?
When the product:
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Has a fault that the customer did not know about at the time of purchase
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Under these circumstances, customers may negotiate with staff so an appropriate solution is found such as replacement or refund.
When are customers not entitled to a refund?
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When they changed their mind about a product. This includes when a customer has found a cheaper product elsewhere, has bought a gift that is unsuitable, or their circumstances have changed and they no longer require the goods.
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If they knew, or should have known about a fault when the goods were bought, for example as seconds or clearance.
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If they are unable to prove from whom and when the item was purchased.
Returns process
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To initiate a return, please contact our team at 5/65 John Street Singleton or (02) 6572 1364 within 90 days of purchase.
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Items must be returned in their original condition, and with all original packaging.
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Return shipping costs are the customer's responsibility unless the item is faulty or damaged.
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We recommend using a trackable shipping method as we cannot be held responsible for lost returns.
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Once we receive the returned item and inspect it, we will process your refund or exchange.
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Refunds will be processed only to the original payment method..
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Please allow additional time for your bank or credit card company to process the refund.
Proof of Purchase
Please note that all returns, refunds, exchanges or repair requests must be accompanied by any of the following Proof of Purchase documents:
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Original Tax Receipt/Invoice
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Please bring your item into the store acompanied with your recipt to complete your refund.
Important Notes
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This policy does not affect your statutory rights under the Australian Consumer Law.
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For more information about your rights, please visit the Australian Competition and Consumer Commission (ACCC) website at [link to ACCC website].
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By purchasing from That Little Art Place, you agree to these terms and conditions.